Customer Service Outreach Program
Greater Shepparton City Council is continuing its Customer Service Outreach Program, which began in August 2024. Initially delivered in partnership with Neighbourhood Houses across the region, the program aimed to bring Council services closer to residents by positioning Customer Service staff in local communities.
The initiative provided easier access to Council services, allowing residents to speak directly with staff, make enquiries and payments, and log requests without needing to travel to Council offices.
Following a successful pilot phase and strong community engagement, the program will now continue exclusively in Tatura where it has been especially well received.
Through this ongoing service, Council aims to enhance communication, address local concerns, and improve service delivery for residents who may find it difficult to visit the main Council offices.
Council’s Customer Service staff will be available from 10am - 3pm at:
Tatura Community House
12-16 Casey Street, Tatura (Map)
11 February 2026
25 February 2026
11 March 2026
25 March 2026
08 April 2026
22 April 2026
13 May 2026
27 May 2026
10 June 2026
24 June 2026