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This article was published on Friday, 20 June, 2025. The information contained within may be out of date or inaccurate. News articles and media releases older than 60 days are archived for future reference.

Fourth quarter Community Satisfaction Survey continues in Greater Shepparton

In Summary

The fourth quarter 2024/2025 Community Satisfaction Survey is now underway across Greater Shepparton, with residents randomly selected for confidential phone interviews.
Conducted by Thinkfield, the survey helps Council assess community satisfaction with services, facilities, and overall performance.
Third quarter results were positive, showing improved customer service scores and a strong overall community perception of Council.
Council encourages residents who are contacted to participate, with results helping guide future improvements and benchmark performance.

The Community Satisfaction Survey is conducted by Computer Assisted Telephone Interviewing, with Greater Shepparton residents aged 18+ selected at random to take part. All responses are confidential and are grouped with others.

Research resource company Thinkfield are conducting the phone surveys which are a useful way for Council to understand whether it is meeting community expectations for the services it provides.

“The phone surveys, which are being conducted until Tuesday 24 June, are a useful tool for Council to gather feedback,” Director Corporate Services, Chris Teitzel said.

“The survey gathers impressions on the services, facilities and activities Council provides, and is a great insight into the ways Council can improve its service delivery.”

The third quarter 2024/2025 Community Satisfaction Survey results were positive, with the highlight being the improved Customer Service score. Council’s positive overall performance and direction were also highlighted.

Mr Teitzel said Council would use these results as a benchmark to see if the community’s positive perceptions had continued.

“It was great to see positive results for the third quarter survey, showing improvements in our service delivery and the community’s perceptions of Council,” he said.

“Residents can be assured that if they receive a phone call from Thinkfield the survey is legitimate and is being conducted on behalf of Council. I encourage anyone who receives a phone call to take part in the survey and provide us with their honest opinion on Council’s performance and services.

“We look forward to seeing the results from the fourth quarter of 2024/2025 and setting a good benchmark for the next financial year.”