Please note: this is an archived news article release
This article was published on Tuesday, 5 August, 2025. The information contained within may be out of date or inaccurate. News articles and media releases older than 60 days are archived for future reference.
Posted on Tuesday 5th of August, 2025,
Greater Shepparton City Council is pleased to announce the continuation of its Customer Service Outreach Program, which began in August 2024.
Initially delivered in partnership with Neighbourhood Houses across the region, the program was designed to bring Council services closer to residents by placing Customer Service staff directly in local communities.
Council’s Director Corporate Services, Chris Teitzel, said the initiative has made it easier for residents to access Council services, enabling them to speak directly with staff, make enquiries and payments, and log service requests without needing to travel to Council offices.
Mr Teitzel said Tatura Community House is a warm and inclusive space that offers support to all members of the community and has played a key role in the success of the program.
Through this ongoing service, Council remains committed to strengthening communication, addressing local concerns, and delivering accessible and responsive services to residents who may find it challenging to visit the main offices in the Shepparton CBD.
Council’s Customer Service staff will be available from 10am to 3pm on the second and fourth Wednesday of each month at:
12–16 Casey Street, Tatura
For upcoming dates and more information please visit our Customer Service Outreach Program page or contact Team Leader Customer Service on (03) 5832 9700.
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