Emergency contacts and assistance programs

Emergency contacts

If you or something you know requires immediate assistance, please reach out to the following emergency helplines:

• For emergencies where immediate police, fire or ambulance assistance is required, call Triple Zero (000)
• VicEmergency - The website and mobile app has a real-time map with incidents across the state including floods, storms, fires, earthquakes, tsunami, beach closures, shark sightings and more.

Assistance programs

We understand that many of you may be facing significant challenges due to the flood. We are actively working with local organisations and state government agencies to coordinate recovery for Greater Shepparton.

• Windermere Flood Services Support Line - 1800 560 760
  If you have been affected by the October 2022 flood, you can receive support for a range of clean-up services, finding a place to stay and financial, mental health and other support.
  Open from 8:30am to 5pm, Monday to Friday. Closed weekends and public holidays. Press ‘9’ for an interpreter.
• Structural assessments, Make-safe
  • The first step to register for a structural assessment is through Emergency Recovery Victoria’s (ERVs) Structural Assessment program.
  • If the structure is found to be repairable, the Make-safe program is free for people whose properties were not insured for flooding.
  • Once your Make-safe works have been completed, you will be issued with a completion certificate.
  • You will then be contacted by ERV, who may tell you about whether you are eligible for other support. Once you apply, it is expected to take approximately four weeks to assess your eligibility for the program.
• Emergency Recovery Victoria — Visit for recovery support for people and communities affected by the October 2022 Victorian floods
• Landmate works in partnership with environmental organisations to provide low cost labour on eligible projects throughout regional areas in Victoria.
• AgBiz Assist — Rural Financial Counselling Services Victoria – North East (RFCS) provide free, independent and confidential assistance to help eligible farmers and small rural related businesses with current and long-term financial planning.
• ARC Justice provides legal help and tenancy advocacy services to people in Central and Northern Victoria.
• AI Group — The Business Recovery Advisory Service provides expert guidance and tailored support to small businesses located in an eligible local government area affected by the 2022 Victorian floods.